Delivery Information
We aim to provide a simple and reliable delivery experience with clear information from checkout to arrival.
This Delivery Policy applies immediately and explains how orders are prepared, processed and delivered when shopping with Dormley & Co.
We provide free delivery on all orders, allowing customers to enjoy a convenient shopping experience without additional delivery charges.
1. Order Processing
Orders are usually prepared within 1–2 working days after purchase confirmation.
During busy periods, processing may take slightly longer. We will always aim to prepare orders as efficiently as possible.
2. Delivery Times
After processing, orders are normally delivered within 2–5 working days.
Delivery times may vary depending on location, courier schedules and unexpected circumstances.
3. Delivery Costs
We offer free delivery on all orders placed through our online store.
No additional delivery charges will be added during checkout.
4. Order Tracking
Where tracking information is available, customers may receive delivery updates after their order has been dispatched.
Tracking details are provided to help customers follow the progress of their delivery.
5. Delivery Address
Customers are responsible for providing accurate delivery information during checkout.
Please review your address details carefully before completing your order to help avoid delivery delays.
6. Delayed Deliveries
Although we aim to meet estimated delivery times, delays may occasionally occur due to courier schedules, high demand periods or circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact our support team and we will be happy to assist.
7. Receiving Your Order
Customers are encouraged to check their delivery when received and contact us promptly if there are any concerns regarding the condition or contents of the package.
Any delivery-related enquiries should be submitted within 7 days of receiving your order.
8. Contact Us
If you have any questions about delivery, please contact our customer support team.
We aim to respond to delivery enquiries within 3 working days.