Your Privacy Matters

1. Information We Collect

When you browse our website, create an order or contact our team, we may collect information such as your name, contact details, delivery information and order details.

We only collect information that is needed to provide our products, process orders and communicate with customers.

2. How We Use Your Information

Your information may be used to:

• Process and complete your orders.
• Provide order updates and customer support.
• Improve our website, products and shopping experience.
• Respond to enquiries submitted through our contact channels.

3. Order and Account Information

Information connected with purchases is kept for as long as reasonably necessary to support order management, customer enquiries and business record requirements.

Customer information related to completed orders is generally retained for up to 6 years where required for normal business administration.

4. Website Usage Information

We may collect basic technical information when visitors use our website, such as browser type, device information and general website activity.

This helps us maintain website performance and improve the online shopping experience.

5. Cookies

Our website uses cookies and similar technologies to help provide essential website functions, remember preferences and understand how visitors use our pages.

You can manage cookie preferences through your browser settings at any time.

6. Sharing Information

We only share information with trusted service providers where necessary to complete orders, support website operations or provide customer services.

We do not sell customer information or use personal details for unrelated purposes.

7. Keeping Information Secure

We take reasonable steps to protect customer information and maintain appropriate security practices across our website and business processes.

While online services cannot guarantee complete security, we regularly review our systems and procedures to help protect customer information.

8. Your Choices and Rights

You may contact us to request access to your personal information, ask for corrections or request information updates where appropriate.

We aim to respond to privacy-related enquiries within 30 days of receiving a request.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our website, services or business practices.

Any updated version will take effect immediately when displayed on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Dormley & Co.

Operated by BIN KHALID & CO LTD
Company number: SC627382

345 Victoria Road
Glasgow
Scotland
G42 7SA

Email:
info@dormleyco.uk

Telephone:
0141 510 6398